Privacy Policy

Welcome to the Privacy Policy for Rooster Bet. This page explains how we collect, use and protect personal information when you use our services. We take your privacy seriously and set out below what information we hold, why we need it and how you can manage your data.

Types of data we collect

We collect information that helps us provide and secure your account, process payments and deliver services. This includes personal data you give us directly, technical data from your device and transactional records of your activity.

Personal data

Personal data covers name, date of birth, address, email, phone number and identity documents provided for verification. We also collect contact preferences and any communications you send to our support team.

Technical data

Technical data includes IP address, device and browser information, cookies and other identifiers, location data where permitted and usage logs that show how you interact with the site and apps.

Transactional data

We retain records of deposits, withdrawals, bets, game play history and payment method details as required to operate your account, handle disputes and prevent fraud. Specific payment card details are processed by our payment partners and are not stored on our systems.

Use of information

We use your data to create and manage your account, verify identity, process payments, detect and prevent fraud, comply with legal obligations and respond to enquiries. We may also use information to improve our services and to send service-related messages where you have given permission.

Data protection practices

We keep personal data secure using technical and organisational measures appropriate to the sensitivity of the information. Access to personal data is limited to employees and third-party providers who need it to perform services. We only retain information for as long as necessary for the purposes described or to meet legal obligations.

Cookies and tracking technologies

We use cookies and similar technologies for essential site functions, analytics and, where permitted, marketing. You can manage cookie preferences in your browser or via our cookie settings. Third-party services we use may also set cookies in accordance with their own policies.

User rights

If you are a resident of the UK you have rights to access personal data we hold about you, request correction, object to certain processing, withdraw consent where applicable and request portability or deletion of your personal data, subject to legal and contractual limits.

Access, correction and deletion of data

To request access, correction or deletion, contact our team and we will respond within a reasonable time. We may need to verify your identity before fulfilling requests and some data may be retained where necessary for legal compliance or to resolve disputes.

Information sharing and third parties

We may share data with service providers that support payments, identity verification, fraud prevention, hosting and analytics. Data may also be disclosed to comply with legal processes or to protect our rights. Where third parties process data on our behalf, we require appropriate safeguards.

If you need to contact us about privacy matters, please email [email protected].

Privacy policy updates

We may update this policy from time to time. Where changes are significant we will make reasonable efforts to notify you through the account or by other means. The current policy date will be shown on the site and in your account area for reference by RoosterBet users.